“One day I will find the right words, and they will be simple.” Jack Kerouac, American novelist and poet. Miscommunication is one of the most expensive mistakes you can make on a daily basis. Rapport with your clients, clarity with buyers, and success during negotiations depends upon expert communication skills. So when was the last [...]
“You may be deceived if you trust too much, but you will live in torment if you don’t trust enough.” Dr. Frank Crane, Presbyterian minister, speaker, and columnist. Trust is the bedrock on which all fruitful relationships stand. You can’t build a successful real estate career with creating a safe space for your clients to [...]
Admit it: You’d probably send more personalized greeting cards to friends and clients if you could skip buying them and mailing them. It seems like a small thing to do, but when you’re jammed with back-to-back meetings and have to follow-up with active deals in the pipeline, a trip to the greeting card store is [...]
Capturing leads and responding to prospects’ questions in a timely manner should be easier with the variety of online messaging tools available. But what if you didn’t have to respond to them at all? What if you had a bot who could do most of the heavy lifting for you? Chatfuel is a platform designed to [...]
Working in a diverse team can be challenging. Even if your goals are aligned and your responsibilities within the team are clearly understood, there’s still a mix of communication styles, personalities, and backgrounds. But imagine if every member of your team had a “user manual” which made clear much of what lurks beneath the surface? [...]
Have you ever sent a contact to the wrong person because of your email client’s autocomplete function? Do you have an embarrassing web address in your location bar’s autocomplete you wish you could delete? Have you ever sent an accidentally inappropriate text message thanks to autocorrect? These are all outcomes from the dangerous convenience of [...]
Ask most agents why they have a newsletter or a blog, they’ll tell you it’s to “keep their name top-of-mind with clients.” And it’s true: If you keep in touch with your clients, you’ll maintain mindshare. But what many agents overlook is the benefit of sharing personally and authentically with their contacts. Whether on Facebook, [...]
“We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects.” -Herman Melville, (August 1, 1819 – September 28, 1891), American writer Have you ever watched a professional billiard player run [...]
Transactions are seldom smooth, well-oiled racing machines. Sometimes they need a little TLC to cross the finish line. While you know this, your buyers may not realize the occasional flat tire or check engine light is the norm. Often a buyer’s reaction to a normal delay or tense negotiation is worse than the delay or [...]
A lot of real estate advice centers on recruiting new clients, seeking referrals, promoting your image, and managing your personal brand. But the best booster for your business is building a reputation as someone who can not only serve your clients’ needs, but provide them the empathetic, helpful honesty which encourages them to share your [...]
